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Sincérité de l’équipe Endurax
Shipping Zone and Transportation Expenses
3 - 5 Business Days ----- FREE
***But due to the COVID 19 and other uncertain factors, the delivery time will be spend in 10~15 days. And the international shipping will be longer to 20~30 days because of the lack of stock.
United Kingdom | France | Germany | Italy | Spain | Austria | Belgium | Bulgaria | Cyprus | Czech Republic | Denmark | Estonia | Finland | Greece | Hungary | Ireland | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Sweden:
Please note that the Shipping Fee is charged from $5 to $15 which depends on what item you ordered.
***But due to the COVID 19 and other uncertain factors, the delivery time will be spend in 10~15 days.
Rest of World:
5-10 Business Days ----- Starts from $35, the heavier the orders, the more expensive freight is. Shipped by Express Shipment.
8-20 Business Days ----- Starts from $30, the heavier the orders, the more expensive freight is. Shipped by Standard Shipment.
SHIPPING DESTINATIONS AND RATES
- Orders placed during weekends and holidays will be processed the next available business day.
- Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.
- Your package may be subjected to the customs fees and import duties of the country to which you have your order shipped. Buyer is responsible for all duties and taxes incurred, buyer may have to pay tax base on your countries imported product tax rate.
- As we ship via DHL/UPS/FEDEX/EMS, the product gets handed to your local post office on arrival in your country and as such, delivery times will vary by country depending on the efficiency and expediency of your postal service.
- Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs and if this happens, we won’t be able to offer a refund.
- Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.
IntroWe offer a 30-day return policy and return policy. Please be sure to contact with us via firstname.lastname@example.org, if you dislike our product, or intent to return the products. We would like to help you go through the whole process, in case you spend some unnecessary time.
- You may issue a return within 30 days of receipt.
- Return shipping charges are born by the customer and are non-refundable.
- If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund or a free replacement.
- Gifts redeemed are non-returnable and cannot be exchanged for cash.
- Please contact our customer service at email@example.com to confirm the nearest warehouse address for you.
- Items returned must be in the same condition that you received it and with the original packing. We do not accept a returned item that is worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back directly without contacting us first.
- Please be sure to attach the order number and the order screenshot of the item you purchased for us to verify.
- Once your return is received and inspected, we will email and discuss with you about the refund matter.
- Please note, we only accept to refund to the payment account, which is the account recorded on our order system. Change account or refund to families' account are not acceptable.
- The refund will be refund to you within 3 business days after we verify your account.
- If you couldn't receive the refund, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of these and still can't received your refund yet, please contact us at firstname.lastname@example.org. Our after-sales department will help you reslove the issue.