FAQs

What Shipping Method Are Available?

United States/ Europe 26 countries/ Canada/ Japan----Free shipping fulfillment by Amazon

Europe 26 countries:
United Kingdom | France | Germany | Italy | Spain | Austria | Belgium | Bulgaria | Cyprus | Czech Republic | Denmark |  Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Sweden

Rest of World:
5-10 Business Days ----- cost $20-$40 when orders more than 2 kilograms weight, shipped by Express
8-20 Business Days ----- cost $10-$20 when orders less than 2 kilograms weght ,shipped by standard shipment

What Payment Methods Are Accepted?

We accept Paypal and Credit card payment.

How can I change the color or address of a paid order?

Once you finish the payment, you should contact our customer service support@enduraxphoto.com for assistance.

If there's A problem, can i have a refund ?

If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.
All you will have to do is to ship us back the product on your own expenses.

How Can I Return a Product?

We promise 30 days free of return, 1 year warranty.If you are not 100% satisfication,please feel free to contact us.
1.Email us at enduraxphoto@outlook.com indicating which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Tell us with the express you choose and the tracking number.
4. Once received, refund take about 4-7 business days to process. 

Return Conditions
1. You may issue a return within 15 days of receipt.
2. Items returned must be in their unused condition with the original packing.
We do not accept a returned item that is worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back directly without contacting us first.
4. We do not accept packages returned using C.O.D. service. Return shipping charges are born by the customer and are non-refundable.

How Long Will It Take To Get My Package?

United States:
2-4 Business Days

Europe: United Kingdom | France | Germany | Italy | Spain | Austria | Belgium | Bulgaria | Cyprus | Czech Republic | Denmark | Estonia | Finland | Greece
| Hungary | Ireland | Latvia | Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Sweden
2-4 Business Days

Rest of World:
5-10 Business Days ----- $20-$40 when orders more than 2 kilograms weight shipped by Express
8-20 Business Days ----- $10-$20 when orders less than 2 kilograms weght shipped by standard shipment

How do I track my order status?

You can track your order by clicking the link found in the shipping confirmation email.
Please allow 2 business days to receive your shipment notification email after placing your order.

Is Buying On-Line Safe?

Buying on-line can be safe, but make sure you have a decent anti-virus program and spyware-removal program that are both updated.
It depends on who you buy from and what your buying habits are.
Never buy from any of the spam e-mail solicitations since that seems to be a primary source of internet fraud.
Paypal are excellent options to help you keep from being ripped off by internet fraud.

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